First Rate Performance Since 1980
“Just wanted to write you a note of sincere thanks.
Your attention to detail is unprecedented. Our BMW looks better than new. You did a fantastic job, and
your courteous professional staff made the entire process smooth. New Canaan Auto Body will definitely be our #1 place for business in the future.”
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Insurance Repairs

Did you know … as a Connecticut consumer, you have the right to choose ANY auto body shop. You do not have to settle. By law, insurance companies cannot mandate where your car is serviced or repaired.

Know Your Rights:

l. You are NOT required to use a shop selected by a claims adjuster. It is your
...choice who repairs your vehicle.

2. You are NOT Required by law to get more than one estimate.

3. The insurance company wants your vehicle properly repaired and wants you to
... be completely satisfied with their claim service. (Your policy requires you to allow
... your insurance company a reasonable amount of time to inspect the damages
... prior to repairing them).

4. Repair estimates will vary. A lower estimate may not include necessary things
... such as color match, front or rear wheel alignments, or even re-aiming your
... headlights. It's your vehicle, be sure it is repaired properly.

5. Your vehicle is being repaired for you -- the owner. Only you can authorize
... repairs. To avoid delays, please confirm your insurance company has agreed to
... pay for repairs and that all endorsements from lein holders are in order.

6. If an agreement cannot be reached between your insurance company and the
... repair shop, your policy has an "Appraisal Clause" whereby an independent
... appraiser can be called in to help resolve the matter.

At New Canaan Auto Body, our goal is to assist you and minimize any inconveniences. Our knowledgeable team is here to serve you … and ensure your complete satisfaction. Contact us today to learn more about your insurance repair rights.




Contact New Canaan Auto Body